About Me

I am a Senior User Experience Researcher at Bold Insight. Previously, I have been a Senior Lecturer in the Swansea University Computational Foundry and a Postdoctoral Research Fellow in the Mixed Reality Lab at the University of Nottingham.

My research focuses on the user experience of interactive AI systems—from voice interfaces through to medical devices, drawing upon a mixture of qualitative and quantitative research methods. In my PhD, which I undertook at the University of Nottingham, I studied public places like cafés and pubs to understand how people use devices like smartphones while they are socialising.

I co-founded the ACM Conversational User Interfaces (CUI) conference, which focuses on the design and user experience of conversational technologies, and the Halfway to the Future (HttF) symposium, a quinquennial symposium on the state of design and research in human-computer interaction. I was a General Chair for ACM CUI 2023 and HttF 2019, and have served as an Associate Chair for past ACM CSCW and ACM CHI conferences.